Jawaban:

a. Jenis reservasi yang dilakukan adalah reservasi langsung (direct reservation) karena pembayaran dilakukan dengan debit card langsung ke hotel. Hal ini berbeda dengan reservasi tidak langsung (indirect reservation) yang biasanya dilakukan melalui pihak ketiga seperti travel agent atau booking website.

Alasan mengapa reservasi ini adalah reservasi langsung adalah karena pembayaran dilakukan dengan menggunakan debit card, sehingga hotel tidak memerlukan jasa pihak ketiga untuk memproses pembayaran atau menjamin reservasi.

b. Contoh percakapan reservasinya adalah:

Hotel: Good afternoon, welcome to Hotel X. How may I assist you? Lee Khon

You: Good afternoon. I would like to make a reservation for my relatives, Mr. and Mrs. Kim Jong Hun, for two nights in a suite room from March 20, 2023.

Hotel: Sure, I can help you with that. May I have their arrival time and any special requests they may have? Lee Khon

You: They will be arriving on March 20, 2023. They have requested for a pick-up service at the airport.

Hotel: Noted. May I have your contact information, please? Lee Khon

You: Yes, my phone number is 08123456789.

Hotel: Thank you. May I also know the mode of payment for the reservation? Lee Khon

You: Debit card.

Hotel: Great. The total price for the two-night stay in a suite room is IDR 4.500.000++. We require a 50% deposit to guarantee the reservation. Can I have your debit card details, please? Lee Khon

You: Sure. It's Visa card number 1234-5678-9101-1121.

Hotel: Thank you. Your reservation for Mr. and Mrs. Kim Jong Hun is confirmed. We look forward to welcoming them on March 20, 2023.

c. Form-form reservasinya:

Name: Lee Khon You Phone number: 08123456789 Name of guests: Mr. and Mrs. Kim Jong Hun Room type: Suite room Duration of stay: 2 nights Arrival date: March 20, 2023 Special request: Pick-up service at the airport Total price: IDR 4.500.000++ Deposit: 50% of total price Payment method: Debit card Debit card details:

Card type: VisaCard number: 1234-5678-9101-1121