Dear Sir or madam (1)

With this letter I would like to express my appreciate (2) to the good that have been sent by your

company. The TV you have sent does not match what 1 payment (3). I ordered via online TV Polywag with

PH-780 type with 21" in size. But what I got is TV with same type but bigger (4) size. The defamation​ (5) also not

match with what I have ordered.

What I am more price (6) with the way your courier (with an inappropriate word) forcing me to add

the cost of lack of complain (7) of the product.

I have paid for the lack of payment, but I will be more dissampointed (8) you if you reprimand the courier

who delivered the good to me to make a apologizing letter for his actions. If within a week there is

no action, then I will take legal proceedings for your company (9) and the courier on the basis of cheating

in buying and selling and unpleasant actions. Even more, this incident witnessed by my neighbors

then I will add the article about price (10) in my claim.

I hereby expect your responsibility as Customer service manager. Thank you for you

attention.

With respect

Mamat Surahmat

a. disappointed (8)

b. ordered (10)

C payment (3)

d. Madam (1)

i.

j.

bigger (4)

price

e. company (9)

f. complaint (7)

g. appreciate (2)

h. defamation​ (5)

I AM SORRY IF I GOT SOME OF THEM WRONG!!!