Match what you think with what you say: (Dipasangkan)WHAT YOU THINK

1. We are unhappy with this offer.

2. We are dissatisfied.

3. We can’t accept it.

4. You said there would be a discount.

5. Don’t forget your obligations.

6. We want a guarantee.

7. We won’t agree to this.

8. We’re shocked you expect us to cover the costs.

9. That’s wrong.

10. We want a bigger rebate.

11. We must finalize the deal today.

12. You obviously don’t understand.


WHAT YOU SAY

a. Unfortunately, we would be unable to accept that.

b. With respect, that’s not quite correct.

c. I’m sure we don’t need to remind you of your contractual obligations.

d. We’re rather surprised you expect us to cover the costs.

e. We would find this somewhat difficult to agree to.

f. We were rather hoping to finalize the deal today.

g. I’m sorry but we’re not very happy with this offer.

h. Actually, we were hoping for a slightly more substantial rebate.

i. I’m afraid you don’t seem to understand.

j. We understood there would be a discount.

k. We would need some sort of guarantee.

l. We’re not completely satisfied.