Dear Mr. Bambang, I recently recieved a letter from Mr. Ali, a values customer of pura. He purchased an italian coffee table and four French dining room chairs from us which your company delivered to his residence. He has written a complaint that the purchased arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake. I would be mist grateful of you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction. Sincerely, Joko Winarko Customer Service Manager 1. What is the purpose of the letter 2. Who sent the letter? 3. .What items are sold? 4. .Who is Mr. Bambang? 5. .The word of 'stake', It means.......