WACANA VAnyone who has contact with customers is a salesperson. The relationship between a salesperson and a client is important. both parties want to feel satisfied with their deal and ......... (15) ......... wants to feel cheated A friendly, respectful relationship is more effective than an aggressive ........ (16) ....... one. A salesperson should believe that his or her product has certain ....... (17) ....... over the competition. Customers want to be sure that they are buying a product that is of good value and of high quality. People in business are not going to spend their company's money on something they don't really need (unlike customers, who can sometimes be ...... (18) ...... to buy useless products like fur coats and solid gold watches!). Some salespeople adopt a direct hard sell approach, while others use a more indirect soft sell approach ..... (19) ..... approach is used, in the end perhaps a good salesperson is someone who can persuade anyone to buy anything ..... (20) ..... maybe a good salesperson is someone who knows how to deal with different kinds of people and who can point out how his or her product will benefit each individual customer in special ways.

15.
A. one
B. nor
C. neither
D. either
E. both

17.
A. attributes
B. superiorities
C impacts
D. excesses
E. advantages

19.
A. One of the
B. The one
C. What
D. Whichever
E. Whenever

16
A. competing
B. competition
C. compete
D. competitor
E competitive

18.
A. demanded
B. persuaded
C. controlled
D. forced
E. inspired

20.
A. On the other hand
B. As a result
C. Accordingly
D. For that reason
E. Eventually​