13. When you can't hear clearly from the caller in making a reservation or an appointment, it is polite to ask them to repeat themselves or to speak more slowly and clearly. You can say something like, "I'm sorry, I didn't catch that. Could you please repeat what you just said?" or "I apologize, could you please speak more slowly and clearly?"

14. Brochures, leaflets, flyers, and pamphlets are all types of printed materials used for advertising and communication purposes. The main function of these materials is to provide information about a product, service, event, or organization to the target audience. They aim to attract the attention of potential customers and convince them to take action, such as attending an event, purchasing a product, or using a service.

15. Example of Brochure:

Let's say you are a travel agency and you want to promote your travel packages to Bali. You can create a brochure that provides information about the destination, the hotel accommodations, the transportation options, and the popular tourist attractions. The brochure may include vivid images of Bali's beautiful beaches, cultural sites, and local cuisine. It may also feature testimonials from satisfied customers who have used your services before. The goal is to provide enough information to entice the reader to choose your travel agency for their next trip to Bali.