Jawaban:

Dear Daffa,

I am so sorry to learn of your mother's passing. I know it was very sudden. I saw her as a warm and gracious lady who was both honest when needed but sincere in her affections towards others. She was one person who will be missed not just by her family but by all those who knew her.

Please extend my condolences to your entire family. I am willing to help in any way needed during this time. Please contact me if I am needed.

Penjelasan:

I am so sorry to learn of your mother's passing. --> Sorry nya masa sekarang, jadi Simple Present Tense, AM

I know it was very sudden. --> KNOW (tahunya masa sekarang, jadi S Present T; WAS (kejadiannya sudah berlalu, jadi Past T)

I saw her as a warm and gracious lady who was both honest when needed but sincere in her affections towards others. --> SAW karena sudah berlalu, orangnya sudah meninggal, begitu juga dengan WAS

She was one person who will be missed not just by her family but by all those who knew her. --> sama dengan di atas

I am willing to help in any way needed during this time. --> bersedianya masa sekarang, jadi pakai AM (Simple Present Tense)

Please contact me if I am needed. --> Conditional sentence type 1. Jika membutuhkannya masa sekarang.

Semoga penjelasannya bisa dipahami yaa