Dear Sir, Thank you very much for the fast delivery of the pots we ordered. However, I feel far from satisfied as many of the pots are damaged. I would be grateful if you could send me new ones at absolutely no cost to replace the damaged ones. I would suggest that you handle the delivery more carefully this time to avoid damage. 36. What is the purpose of the letter? A. To address a complaint. B. To ask for fast delivery. C. To express satisfaction. D. To place an order. 37. What does the writer expect? A. Damaged pots shipment. B. Fast delivery. C. Free pots replacement. D. Discounted price for the next shipping. 38. Synonym of the word 'avoid' is . . . . A. encourage B. allow C. detour D. avert Sincerely, Ahmad​