Imagine you are Mr Penumbra. Clay has been working in your store now for over a year and has suggested ways to improve the bookshop and increase trade. You reflect on your thoughts and Clay’s suggestions in your journal. In your journal, you should: • remember what exactly happened the day you first met Clay and your impressions of him • reflect on the shop as it is now – what you like about it • outline the suggestions Clay has made for how he could help improve the bookstore.