The following dialogue is for number 9 to 10Guest: “Excuse me, but…………….?”
Staff: “Of course Ma’am. What can I do for you?”
Guest: “Someone just stole my purse off my shoulder outside the hotel”
Staff: “Are you OK?”
Guest: “Yes, just shaken up a bit.”
Staff: “Why don’t you sit down here and I’II call the police for you.”
Guest: “Thank you; I appreciate you help.”
Guest: “I don’t understand what the taxi driver is trying to say. Could you translate for me?”
Staff: “Of course sir, I’d be delighted to help.”
9. The suitable answer to complete the dialogue is….
a. Could I help you
b. Can you help me
c. May you need my favor
d. Would you need my help
e. No, thanks
10. “Of course Ma’am, what can I do for you? What does the italic sentence mean?”
a. Offering a help
b. Refusing a help
c. Declining an offer
d. Accepting an offer
e. Refusing a help